Consumer Resources

Frequent Questions

• add_circle_outlineremove_circle Who is Rausch Sturm LLP?

  We are a law firm that represents creditor issuers and creditors. Our clients have asked that we assist them in resolving the past due obligations of their customers. We do this by understanding the financial situations of the customer and work towards a resolution that works for all parties. Our company operates on three values: doing the right thing, being honest, and giving back to the community. For the past 40 years, our firm has represented financial institutions and creditors. We view every interaction with a consumer, a client or a vendor as an opportunity to prove it.

• add_circle_outlineremove_circle How do I contact Rausch Sturm LLP?

  Please contact our office via phone at 866-456-3744 during our hours of operation which are in Central Standard Time (CST).

  Monday - Thursday
  
  8:00am - 8:00pm

  Friday
  
  8:00am - 6:00pm

  If you would like to contact us by mail, please send correspondence to:

  300 North Executive Drive
  Ste. 200
  Brookfield, WI 53005
  

  Additionally, you may contact us via the contact form on this website.

• add_circle_outlineremove_circle How do I dispute my account?

  Disputes can be submitted in writing via mail or email.

  Mail

  300 North Executive Drive
  Ste. 200
  Brookfield, WI 53005
  

  Email
  disputes@rauschsturm.com

  Additionally, you may contact us via the contact form on this website.

• add_circle_outlineremove_circle I received a call or letter from Rausch Sturm LLP. What Should I Do?

  If you have received a call or letter from our firm, please reach out at your earliest convenience. Our team of Resolution Specialists are here to help you work out comfortable terms of repayment.

• add_circle_outlineremove_circle Why do I still owe the money if I didn't borrow it from Rausch Sturm LLP?

  The bank or creditor to whom a debt is owed has made the decision to enlist our legal services to help resolve the issue. We are committed to working with you to help you get back on the right tack and tailor a repayment plan that works for you.

• add_circle_outlineremove_circle How do I make a payment to Rausch Sturm LLP?

  We know you have a choice when it comes time to pay your bills each month and we sincerely appreciate you making our arrangement a priority. Paying your bill is easy online, by phone or by mail. Click Here to view your payment options. Any payments should be made payable to our client.

• add_circle_outlineremove_circle How do I access my Rausch Sturm LLP account online?

  Eligible accounts can be accessed online 24/7 by clicking Login under the online payment option. You will be required to validate your account by providing your Rausch Sturm LLP file number, the last 4 digits of your social security number, your date of birth and your last name.

• add_circle_outlineremove_circle What do I do if I filed for bankruptcy?

  If you or someone else included on the account have filed for bankruptcy, please notify us or have your attorney notify us by calling 866-456-3744 during our hours of operation.

  Please have the following information when you call:

  • Attorney’s Name
  • Attorney’s Phone Number
  • Attorney’s Address
  • Bankruptcy Case Number

  Or you can send your correspondence to:

  Rausch Sturm LLP
  300 North Executive Drive
  Ste. 200
  Brookfield, WI 53005
  

• add_circle_outlineremove_circle How do I report a complaint?

  If you feel you have not received the best possible service from our team, please let us know by emailing complaints@rauschsturm.com or by using our contact us form.

• add_circle_outlineremove_circle What should I do if I am facing financial hardship?

  We understand each person has a unique set of circumstances. If you are in a difficult financial situation, please contact us so we can help you.